June Grand Vacations Award Winners


Breckenridge Grand Vacations is proud to award our employees for providing outstanding service to all of our owners and guests.

 

Take a look at our most recent winners!

 

Emma Bollinger

We especially want to thank everyone at the Lodge for a wonderful week. Grand Timber Lodge employees are the best. We want to recognize Emma for her help answering every question we had and for making our stay so pleasant.


Lonnie Campbell

John Saiz

We were very happy with the efficiency of the front desk personnel.  Whenever we had an issue or question, we were confident that they would help, and they did.  Lonnie and John were most courteous.  The check-in/ check-out procedures were as smooth as anywhere I have ever been, and I have been with Interval for almost 30 years.  Kudos, gentlemen!

 

James Cummons

Tim Moutrie

Today I received two calls from Grand Timber.  I felt it was a very special gesture every owner would appreciate.  Timmy even offered his personal contact if I ever needed assistance!  This is an example of why we are owners!  My other caller was James, who asked if there was any particular event we would be celebrating this year while we’re in Breck – and when I told him it’s my son’s 40th birthday, he assured me he would help us celebrate on July 12! The Smith family loves Grand Timber and Breckenridge!

 

Joe DeStefano

My favorable opinion of Grand Timber Lodge began with the reservations rep, Joseph. I explained what we wanted, and he found exactly what we required. At the time that I was making the reservation, I was experiencing some breathing issues. Joseph expressed concern. When we arrived at the condo, I found a 6-liter Boost Oxygen canister and a 2-liter purse-sized canister along with a note from Joseph expressing hope that they would make my stay more comfortable. Such thoughtfulness was extraordinary and most appreciated.  

 

Matt Foust

I have been an owner at Grand Timber and Gold Point for many years.  I am writing to commend one of your employees I had the pleasure to speak with on Saturday. I gifted a week at Grand Timber to my niece for her honeymoon. I placed a call to the Front Desk prior to their arrival to assure that their check in would go smoothly, since they would be arriving late.  I also wanted to have a gift basket placed in their accommodations. Matt answered my call.  I told Matt that I would like this stay to be a very memorable time for them. I asked if their accommodations provided a view of the mountains, which they both were looking forward to enjoying. Matt was exceptionally helpful and reassuring and informed me that he would do all he could to provide for my requests. Matt was such a polite and personable young man, and I felt he was sincerely going to make every effort to address this issue.  I received a text shortly after my niece arrived. They were thrilled with the gift basket and the view from their balcony. I want to express how refreshing it is, in this day and age, to speak with someone in the service industry who goes the extra mile to be so helpful and pleasant.

 

Rachel Freeman

Rachel at the concierge desk is an asset.  She had the best recommendations for dinner, not only in Breckenridge but outside as well.  She is a gem!

 

Brittany Holloman

What a fantastic job Brittany has done for us! She is a very responsive, amazing employee, working to pull together a little miracle for our family gathering.

 

Kody Marr

On Wednesday, I tried to use the web site to find out if I had reservations for summer 2018. I found none. Being quite upset with the new reservation system, I was prepared to launch a complaint. Your agent Kody answered my call. He was able to defuse my anger and get reservations for me and at full summer point value. He then deposited my weeks with Interval and sent confirmations. I think he deserves an “Atta Boy” for taking an angry member and fixing the situation.

 

Hannah Metzger

I called the GTL front desk the day we were arriving to explain that we were celebrating our anniversary and my husband's birthday, and to ask for a really nice room (realizing that we're very lucky to get any bonus time room). I spoke with Hannah, who was so polite and said she would do her best. Well, it was a GREAT room. Then, unfortunately, my husband became ill and we had to leave a day early. Again, I happened to talk to Hannah, who was so understanding and said we wouldn't be penalized for not giving the full 48-hour notice. You do, indeed, have special caring employees.

 

Tim Moutrie  (2 nominations)

I have always had a great customer experience with your staff, but would like to recognize the excellent experience I had with Tim on a last-minute booking today.  He went above and beyond and was extremely helpful and polite.  We’re looking forward to our visit.

 

Tim, I wanted to follow up on our conversation to thank you for your help not only in helping us to combine our four bonus use days at Grand Timber into one four-day reservation, but also for your assistance in getting a room with a great view.  We'd made that request, and you told us you'd work with someone to get us a view, but that it couldn't be guaranteed, so we kept our hopes low until we arrived here this week.  We love our view - best we've had here!  Thanks for everything!

 

If you have received outstanding service from one of our employees and think they should be recognized, nominate them for an award here!

 

For past GVA Winners, click here!

Read Our Blog

Grand Colorado on Peak 8 Activities Calendar
8/12/2017 9:00 AM
Breckenridge Grand Vacations

Activities Calendar for the week of August 12-18, 2017. For more information about resort activities please contact the Grand Colorado on Peak 8 Activities department at...

read more...
Grand Timber Lodge Activities Calendar
8/10/2017 8:56 AM
Breckenridge Grand Vacations

Activities Calendar for the week of August 11-20, 2017. For more information about resort activities or to RSVP please contact the Grand Timber Lodge Activities Department...

read more...
Grand Lodge on Peak 7 Activities Calendar
8/10/2017 8:52 AM
Breckenridge Grand Vacations

Activities Calendar for the week of Aug 12-18, 2017. For more information about resort activities or to RSVP please contact the Grand Lodge on Peak...

read more...
View from the Bottom
8/7/2017 2:21 PM
Breckenridge Grand Vacations

New Artwork at the Grand Colorado on Peak 8! Those of you who have been owners with us for a long time know that with...

read more...

PO Box 6879 | 100 S. Main Street | Breckenridge, CO 80424 | 866-423-6974