August Grand Vacations Award Winners


Breckenridge Grand Vacations is proud to award our employees for providing outstanding service to all of our owners and guests.

 

Take a look at our most recent winners!

 

Jason Broadbent

At check-in, I mentioned that we needed assistance unloading our luggage, as we had an oxygen concentrator which is fairly heavy.  Jason was in the vicinity and without any hesitation he said he would be glad to assist.  He directed us to a parking space, obtained a luggage cart, and proceeded to unload our luggage and the concentrator onto the cart, then took the cart with us to the unit. Further, since my wife has difficulty walking long distances, he said he would make a note on our file that future reservations should place us in a unit close to the elevator.  These actions by Jason were highly impressive and greatly appreciated.  His spontaneous service and cordial interaction left us with a very favorable attitude.  His service-oriented relationship with guests should serve as an excellent example to all GTL personnel!

 

Gustavo Carro

Chase Patterson

Dahniah Roslan

We could not have been more pleased with our recent stay at the Breck Inn.  Our first evening, Chase came over and introduced himself.  Chase was so pleasant and helpful and provided us with information regarding the hotel, hotel facilities, activities in Breckenridge and information on Breckenridge Grand Vacations.  Visiting with Chase on a personal as well as business level was very much appreciated.  Chase is a valuable asset to you and your corporation.   During our stay, we also had an opportunity to visit with Gustavo and Dahniah, who were both helpful and friendly and made our visit more enjoyable.  We feel that Chase has created a very personal and friendly atmosphere that shows in the faces and attitudes of all the employees at the Breck Inn.  In this day and age of impersonal service, the atmosphere at the Breck Inn should be acknowledged under the leadership of Chase.  We will highly recommend the Breck Inn and will definitely return.

 

Fharron Caswell

Every once in a while, you have to give a shout out for an exceptional employee.  I'm an owner at a Grand Timber and I had the distinct pleasure of working with Fharron this morning. Wow. What a cool, calm and courteous woman.  I haven’t been as impressed with a person on the other end of the telephone line in a long time.  Treasure her - she's a great representative for the company.

 

Fharron Caswell

Becca Clark

Just a quick note to send along an acknowledgement and appreciation for phone reservation specialists Becca and Fharron. They are both very helpful, patient and a pleasure to work with when we call for bonus time or when we bank or book any kind of reservation.  We have been BGV owners for 17 years and have always been very happy with our vacation ownership.  A special thanks for these two and the great way that they help us. 

 

Kaitlyn Clarry

Katie Eytel

My family spent two weeks at Grand Colorado, and we made extensive use of the activities and functions. Kaitlyn was outstanding in her customer care, easily accommodating our special requests.  She even got my 71-year-old brother to make a fantastic tie-dye shirt and paint glassware!  Kaitlyn was competent, kind, and caring.  Katie, while a bit newer to her position, displayed a great "can do" attitude and was ever so helpful in meeting our needs, too.  She was patient and efficient, and if she didn't know the answer, she quickly found it.  Both women are to be commended for their spirit and energy -- you are lucky to have them on your staff!

 

Joe Demma  (2 nominations)

I am an owner at Grand Timber Lodge.  We were interested in booking a get-away at Gold Point Lodge.  Joseph took such good care of us.  He went above and beyond to ensure that my husband and our friends were able to get a three-bedroom condo.  He truly made my day and I had to share!

 

I want to let someone know what a good job Joe is doing for us and for our family. We had booked our tour so long ago, I called in yesterday with questions. My mother wanted to join us on our trip to Breckenridge. Joe was so kind.  He did a ton of leg work for us and was generous with his time, finding the right lodging option for us. He gave the best customer service I’ve ever encountered - very helpful, extremely kind. Joe put himself in my shoes. He researched every detail that was important to us for our Breckenridge trip.  I was excited in January, I’m even more excited now! Joe has made this trip even more special, helping us celebrate my mom’s birthday on Christmas Day!

 

Brandon Filkins

I live in Colorado, and came up for the first time ever with my three girlfriends from Texas. It is my 60th birthday and the other woman had just all turned 60 in the past few months. I have known each of these women 50-55 years! We were so excited! We told Brandon the situation and he giggled right along with us and gave us tons of information about where to go and what to do. This was a late night and there was no concierge.  Brandon had a Birthday basket in our room before we got to our room! He was so helpful.  I just want to acknowledge a wonderfully funny, helpful and professional young man. You should keep him and give him a raise!

 

Rachel Freeman

Rachel made a positive impression during our weekend stay.  She was extremely knowledgeable and answered many of our questions as first time guests of the facility.  She was positive and helpful each time we interacted.  Fast forward to today, when after looking high and low, I couldn't find a small note pad I carry with me almost everywhere.  I took a stab at reaching out to her to see if someone could check the room I stayed in to see if it may have fallen off the nightstand.  She found it and was able to mail it back to me.  I can't thank you enough for encouraging and supporting Rachel within your organization.  We need more people like her at more properties.  She makes the place feel more like we belong there.

 

Stephanie Harkenrider

On my recent visit, I was very impressed with the appearance of the resort’s landscaping and grounds.  I want to especially praise Stephanie, whom I’ve seen the past few days working outside.  I want her to be recognized for a job well done!

 

Tricia Houstrup

Though it has been almost a month since you sent an e-mail with much helpful information, I want to thank you for your assistance in helping me to find a workable reservation for 2018.  I responded to the Breckenridge Grand Vacations survey, and I gave you the highest rating in all the survey categories.  We hope to have a chance to meet you on our next visit.

 

Kate Steinmann

We had a wonderful time at the Grand Timber Lodge. It was very quiet and very clean. The pools and hot tubs were great. I also have to mention Kate at the Refresh Spa. She gave an excellent massage that helped work the tension out of my neck and shoulders. She also gave a few pointers on what I should do after the massage to make the effects last longer. I just wish I lived closer so I could go see Kate on a more regular basis. Thanks again, Kate, for making our stay that much better!

 

Dan Stangroom

I want to let you know that Dan went far and above what I am used to in any customer service situation. Dan worked through several situations and options with me as I kept asking him for more and more options. He got me up here at Grand Colorado, which I needed very badly. I would suggest keeping him around, if for nothing else, for me being selfish and knowing I will get great customer service when I call up and talk to him!

 

Monica Thinger

I have been an owner with BGV for more than 15 years, first at GTL and then at GL7.  We have 5 children and now a grandson and enjoy many day trips and overnight trips to Breckenridge. It is our favorite place to escape to and we love our properties. I immediately noticed a difference in the level of service provided at GL7 when we first started going there. Monica was one of the first friendly faces we met and for the past 6 years has shown us the same consistent level of friendliness and respect each time we arrive. She has always known us by name and has been able to help us with anything we needed. There is no one at either property who has made us feel so welcome and respected every time we visit. I must say overall that all of the staff at GL7 goes above and beyond in their customer service. They are always friendly and helpful but Monica just seems to be a step above and we look forward to her smiling friendly face each time we arrive. She makes our timeshare feel like home. Thank you, Monica.

 

 

If you have received outstanding service from one of our employees and think they should be recognized, nominate them for an award here!

 

For past GVA Winners, click here!

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